In compliance with Article 10 of Law 34/2002 of July 11, Services Society Information and Electronic Commerce (LSSICE), Cyberneticos makes available to its customers, their identification data:
- Name: Cyberneticos
- Social denomination: Cyberneticos Hosting SL
- CIF: B91647842
- Domicilio: Calle Varadero 3 PL 1 Parque Industrial "El Palmar" El Puerto de Santa María Cádiz, 11500 Cádiz España
- Phone: 902 003 956 / 956 929 111
- Email: gerencia(a)cyberneticos.com
- Cyberneticos Hosting SL, inscrita en el Registro Mercantil de Sevilla. Tomo 4692, Libro O, Folio 200, Sección 8.
- PERSONAL DATA PROTECTION
- General conditions
The customer agrees to make appropriate use of web content and services you hire. This obligation is to not use such services and content in ways contrary to the law that is applicable, or to use them, contrary to good faith or public order illegal activities.
If the client agrees with the content of these legal terms and general contract, you must click on the "I accept the agreement and legal terms". Otherwise, you can not continue with the purchase process or services.
These provisions may be modified, both in their current legal terms, and general contract in order to keep them updated in accordance with the regulations in force, so it is advisable that they be read at each visit / recruitment on the website www .cyberneticos.com. These changes will be applicable from its publication on the Internet.
- Security Protocol
CYBERNETICOS uses an SSL certificate issued by "Secure Business Services CA" (128-bit) , to ensure customers the authenticity of the server, encryption (encryption) of your data, being an integrity test in communication. With this certificate valid SSL, communications over the Internet are transmitted in encrypted form (encrypted) . You can trust that the information sent will be received privately and unaltered to the server with which the connection is established. With such a system:
- The privacy of the information provided
is guaranteed by the client within the website, protecting the data transmission process between the client and the server
- Secure online transactions are offered
- The confidential information is protected during transmission of data between the client and the server, preventing interception or theft
- The identity of the company responsible for the website and the station name is displayed
identity and geographic location data and validity of the certificate among others
Orders are placed exclusively online, through the cart of www.cyberneticos.com (24h / 365days).
The first order involves registering as a customer, which prompt you for the common data for correct billing.
The customer declares to be of age to start an order and / or registration as such. Hiring carried out by minors requires prior authorization from their parents, guardians or legal representatives, who will be held responsible for the recruitment carried out by the children in their care.
The sale prices listed in www.cyberneticos.com are in Euros. VAT (18%) is not included in these prices.
CYBERNETICOS reserves the right to vary the features and prices of each service, customer notifying such changes at least 10 days prior to the renewal of the contract.
Please note that if an erroneous and / or manifestly pittance appear and whatever the reason (computer bug, manual mistake, technical ...) , the order will be canceled even if initial validation .
- mode and delivery
The data to access the contracted services are sent to the email you have specified in the customer record.
Most services are activated immediately to purchase, except those that need to be configured manually prior to delivery, for example, or vps servers.
With respect to domain registration, international (. Com .net .org and .info) are activated immediately, the country domains (. .dj Is .eu etc ...) can take between 24 and 48 hours depending on how the registration of that country work.
In case of doubt or require clarification on any service you want to hire contact the sales department to provide more details.
- Account Information
The customer is responsible for entering a valid email, as well as keep it active, operative and updated. This point is essential because all system notifications are sent by this means.
Users are solely and exclusively responsible for their identification keys and access to content or services www.cyberneticos.com. This identification consists of username (email) and password.
Cyberneticos not responsible for the misuse of passwords of users for access to services that require it and the consequences of any kind of misuse by users, their lost or forgotten, and its misuse by unauthorized third parties.
- Return I.V.A.
It is possible VAT refund to customers residing outside the European Union (EU) , in the Canary Islands, Andorra, Ceuta or Melilla.
The procedure for requesting the refund is to send your ID / VAT Accounting Department from the Help Center / Contact Us (Open incidence) .
Payments are always made in Euros. You must pay the price stipulated in advance by one of the following forms of payment:
- Bank Transfer: no immediate activation order .
- credit card (Visa / Mastercard) : immediate activation order .
- PayPal: immediate activation order .
- Satisfaction Guarantee 15 days
It is understood warranty period to the first day initial service order in question. Therefore service renewals shall not require this additional period, since it is a period of time that is offered for free as a test sample.
The customer has a period of satisfaction of 15 days from the time you place your order to assess their satisfaction with the product or service, committing CYBERNETICOS full refund of the price paid if this satisfaction did not occur .
This warranty does not include domain registration fees if any or any other expenses arising from the purchase. In the case where the service purchased with CYBERNETICOS does not comply with the points of this contract, NO any refund will be made, although it is within the warranty period. Satisfaction guarantee shall not apply to those products or services that have been previously tested for free by the trial period. Below is a list of products that NO have satisfaction guarantee period:
- SSL Security Certificates
- Registration, renewal and / or transfers of domains
- Shipping sms
- voiceovers Voice
- monitoring and alert services sms
- Licensing Centova Cast
- SEO and search engines
- Return money
If the conditions are met to effect the return of a service, CYBERNETICOS will reimburse the full amount refunding money as credit in their favor. You may request a refund in the same way paid to the accounting department so they can check if you can make it or not.
CYBERNETICOS will not make refunds by bank transfer to banks outside Spain, unless the customer charge is made entirely of commissions related thereto.
CYBERNETICOS will make the money back over a period of 1 to 30 days since the bill return is made.
Cookies used by CYBERNETICOS are only associated with an anonymous user and computer, and do not provide personal data of the user.
Thanks to cookies, it is possible that the server CYBERNETICOS recognize the computer browser used by the user in order to make navigation faster and simpler, allowing, for example, access to users who have previously registered, access the customer area reserved exclusively for them without having to register each time. They are also used to measure the audience and traffic parameters, monitor progress and number of entries.
The user has the ability to configure your browser to be warned when receiving cookies and to prevent their installation on your hard disk. Please consult the instructions and manuals of your browser for more information. To use this site, it is not necessary that the user allows the installation of cookies sent by CYBERNETICOS notwithstanding that required the user to log in as such in each of the services whose provision requires prior registration or login.
Similarly, the web servers CYBERNETICOS automatically detect the IP address and domain name used by the user. All this information is recorded in a file server activity that allows the subsequent processing of data in order to obtain statistical measurements that reveal the number of page impressions, the number of visits to Web services, etc.
>> More information on our Cookies Policy
- COPYRIGHT CYBERNETICOS
CYBERNETICOS Property Rights
You acknowledge that all information contained on the web site CYBERNETICOS, such as; Data files, written text, sound and audio, computer elements and applications logo CYBERNETICOS, logo of each product, logos, photographs, animations, icons and distinctive products, videos, pictures, everything type of icons, references, and all design elements of the website (onwards "content" or "content") , they belong in their total exclusivity to CYBERNETICOS excluding items and trademarks of third parties outside CYBERNETICOS.
You acknowledge and agree that CYBERNETICOS has full ownership, all copyright and control over the contents of the current site CYBERNETICOS and earlier, well recognized as property rights intellectual in its entirety.
Unless you have agreed otherwise in writing with CYBERNETICOS, nothing will grant any rights, and of any kind, to use our trade name, trademark, logo, domain name, references, or any element content. You may not use any element of content to copy, transfer it, modify it, use it, edit it, or create derivative works for profit or not, in any way existing or possible and so -present and future, without the written consent of CYBERNETICOS.
If you breach or violate any of these conditions, CYBERNETICOS will initiate legal proceedings against you to defend the authorship of its copyright, in accordance with the applicable regulations in the State Spanish, for the defense of the Property intellectual (Royal Legislative Decree 1/1996 of 12 April, approving the revised text of the intellectual Property Act approved, regularizing, clarifying and amonizando existing legislation on the subject) and and acting accordingly with all legal elements to assist it.
In addition to the above, all court proceedings shall be subject to the exclusive jurisdiction of the Courts of Cádiz, which both parties submit waiving their own jurisdiction. And for the record, all the costs of the judicial process run entirely by the alleged offender.