FAQ | Frequently Asked Questions

• When I can have my VPS, once the purchase?

  All VPS are delivered in less than 24 working hours from the time of making the payment. If your server needs urgently, please contact us to make your order as urgent and we will deliver your server in the shortest possible time without any additional cost.

• Will I have access ROOT (administrator) to my server?

  Yes. In case you prefer to manage your machine will supply the key ROOT (Linux) or Administrator (Windows) so that you have complete freedom of administration with your machine. But if you prefer your machine we manage 100% to only have to worry about enjoying your control panel. If at any time he needed some library or module installed on your server, our highly qualified technicians can install it free.

• Can I use my VPS for streaming, storage and applications?

  Yes. But keep in mind the bandwidth and monthly transfer which plans to consume when choosing your VPS. However, we recommend order a Streaming Server with which you can create, edit, suspend and delete their own user accounts and broadcasters.

• How far can be extended?

  VPS no limit for expansion. To start you can hire one of our VPS Basics and ascend to the VPS Advanced plan. Then you can upgrade to a scalable server and configure the client you need, up to 16GB of RAM, 8-core and 6-disc 500GB in RAID* per machine, unlimited machines. It will be budgeted in each case as needed. It will only be charged for the increased resource. You can increase any resource without modifying other.

• Do my server use RAID technology?

  Yes. The servers are configured with the maximum possible redundancy (RAID10 or RAID6). RAID is a technology that protects us in case of hard disk failure and this is achieved with hardware controllers. This means that even if the drives break down, your server will still working while they're replaced. Disk problems are a thing of the past.

• Do I have ServerControl panel?

  You can perform advanced operations such as booting, rebooting and shutting down your server from the integrated ServerControl control panel in your own client area. In addition you can see detailed information of transfer consumption of the current month. ServerControl is included free with all our servers.

• It's a private server?

  Yes. Each server has its own secure environment, operating system, IP and totally independent access from other customers or users. This is achieved using the latest technology Xen.

• Do i have all the contracted space?

  System files typically occupy between 8 - 10GB of the space you have contracted. These system files are required for the operation of your server, control panel and other services.

• How do the backups work?

  Depending on the backup service you have ordered to complement your server, the frequency of backups varies. Normally backups are performed every 24-48 hours with 5 incremental cycles. You can also choose to make their own copies. To read more about our policy backup, please see the corresponding section in our contract.